Yorkshire Water

A water supply and treatment utility company

Yorkshire Water is a water supply and treatment utility company. The company's area includes West Yorkshire, South Yorkshire, the East Riding of Yorkshire, part of North Lincolnshire, most of North Yorkshire and part of Derbyshire. It serves 2.3 million households and 130,000 business customers.

The company has its origins in the Yorkshire Water Authority, one of ten regional water authorities created by the Water Act 1973, and privatised under the terms of the Water Act 1989, when Yorkshire Water plc (renamed Kelda Group in 1999), the parent company of the Yorkshire Water business, was floated on the London Stock Exchange. In February 2008, Kelda Group was bought by a consortium of infrastructure funds.

The company’s vision is "Taking responsibility for the water environment for good" and providing excellent customer service is at the heart of their business. Yorkshire Water’s focus is on ensuring all their customers have clean water on tap and have their waste water taken away 24/7, 365 days a year.

jobmastr enables us to communicate and receive back business critical information, data and images with our field-based operatives in real-time. The impact jobmastr has had on our business cannot be underestimated.
Lindsay Page,
Service Delivery Manager at Yorkshire Water

imastr’s role

imastr were engaged by Yorkshire Water to utilise its jobmastr platform to create, dispatch and provide real-time visibility of work tasks being undertaken by their field-based operatives throughout its regional network.

The key project objectives were to:

  • Rapidly raise, allocate and distribute work tasks from Head Office to mobile operatives.
  • Improve health and safety governance by enabling operatives to complete the appropriate risk assessment before commencing work.
  • Allow operatives to document and evidence tasks completed in the field including comprehensive data and image capture.
  • Enable key stakeholders to view, interpret and analyse real-time data about tasks being completed.

Both the jobmastr app and management platform were successfully deployed within Yorkshire Water’s operations allowing the completion of over 1,000 jobs per day. The jobmastr platform provides the Yorkshire Water management team with full visibility, detailed information and analytics ensuring a more efficient and effective execution of their field-based work tasks.

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